Frequently Asked Questions

Orders & Delivery

How long will my order take to arrive?

UK orders typically arrive within 3-5 working days. International orders can take 10-20 working days depending on your location.

Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking number by email.

Do you offer free shipping?

Yes, free UK standard shipping is available on all orders over £50.

Products

Are your products good quality?

Absolutely. Every product is carefully selected and quality-checked before being added to our store. We stand behind everything we sell.

Can I personalise items?

Many of our products can be personalised. Look for the personalisation options on the product page, or contact us if you have a specific request.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns policy. See our Returns Policy page for full details.

Can I return personalised items?

Personalised items cannot be returned unless they are faulty, as they are made specifically for you.